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Project Date :
July 2016
Platform :
Paper
Goal
The major aim of the project was to understand the problems faced by commuters using Indian railway tickets and coming up with clean and precise solution. Ticket redesign was a much needed project for ease of commuters.
In what context do people in India use ticket ?
Check the train date, time, number
Handy to fold it and keep it in the pocket
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Quick view on most important details
Existing System
The current Indian Railway tickets misses the major part of Information hierarchy and visual prioritising.
Pain points of the current ticket
Lack of Information structuring
Material is Paper thus, Fragile
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Major information is not highlighted
Quick glance information is missing
Proposed System
The proposed ticket has been designed in a way that there is clear hierarchy of the information so that the user is able to red the most important information in one glance
Old v/s New
The Blackboard that is redesigned has a clear Interface with optimised Information Architecture and Navigation System.
The PNR number is important part of the ticket which has been missing
The destination and the boarding is not clearly mentioned
The amount of the ticket and the ticket number which is very important for the user are not depicted in the order of priority
The ticket is redesigned keeping in mind all the user requirement. The information hierarchy is created as per the information received from the user and their priority, which includes
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PNR number clearly stated
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Destination and boarding to be seen in one glance
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Amount paid for the ticket
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The train number and the boarding date and time
Process
Discovery
User Persona
Existing User evaluation
Defination
Information Structuring
Sketches
Design
Visual Design
concept
High Fidelity
prototype
Final Mockup
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